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NewsSurvey reveals high levels of satisfaction and a call for more online banking
Survey reveals high levels of satisfaction and a call for more online banking

More online banking and larger loans are among the main suggestions emerging from Wolverhampton City Credit Union’s biggest ever survey of members.

Nearly 400 members shared their views and ideas in the service improvement survey launched earlier this year. 

Members also reported high levels of satisfaction with the credit union which serves people who live and work in the WV postcode areas of Wolverhampton and South Staffordshire.  Over 90 per cent of members were either ‘very satisfied’ or ‘satisfied’ with services while over 97 per cent were either ‘very likely’ or ‘likely’ to recommend the not-for-profit community bank.

Among the service improvements members would like to see are more online banking, extended opening hours, speedier transfers and more help and advice on money matters. On loans, members wanted quicker answers on top-up loan applications, the option to apply online for a loan and to take out larger loans.

The credit union’s ethical values were important with over 50 per cent citing these as a reason for saving with the organisation.  The credit union’s commitment to providing more affordable loans was also considered an important reason for borrowing.

Credit union manager Matt Goulding said: “We’re very grateful to all the members who took the time to complete our survey or take part in our service improvement discussion groups. We’ve gained really valuable insight into what members value about our service and the improvements they want us to make.  

“Our board of directors have now asked that we look closely at the findings, act on them and report back to our members over the coming weeks and months.”

The report is available here: WCCU Survey Improvement

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